Last Update: 14th December 2025
Website: https://hampershire.co.uk
Company Name: Hampershire
1. Introduction & Who We Are
Welcome to the privacy policy of Hampershire (“we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
For the purpose of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), the Data Controller is Hampershire.
Contact Details:
- Full name of legal entity: Hampershire
- Email address: hello@hampershire.co.uk
- Postal address: 17 Duke Street, Wellingborough, NN8 2HL, United Kingdom
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: Includes first name, last name, username or similar identifier.
- Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
- Financial Data: We do not store full payment card details on our servers. However, we collect payment confirmation references to facilitate orders.
- Transaction Data: Includes details about payments to and from you and other details of products (hampers) you have purchased from us.
- Recipient Data: As a gift hamper service, you will provide us with the Name and Address of third parties (the gift recipient). We process this data solely to fulfill the delivery of your order.
- Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
- Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
- Marketing & Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
3. How We Use Your Personal Data (Lawful Basis)
Under the UK GDPR, we can only use your personal data if we have a proper reason for doing so. Most commonly, we will use your personal data in the following circumstances:
| Purpose/Activity | Type of Data | Lawful Basis for Processing |
| To register you as a new customer | Identity, Contact | Performance of a contract with you. |
| To process and deliver your order (Managing payments via Card, Google/Apple Pay, Klarna, Clearpay; Delivering via Royal Mail) | Identity, Contact, Financial, Transaction, Recipient Data | (a) Performance of a contract with you. (b) Necessary for our legitimate interests (to recover debts due to us). |
| To manage our relationship with you (Notifying you about changes to terms/policy; Asking for reviews) | Identity, Contact, Profile, Marketing | (a) Performance of a contract with you. (b) Necessary for our legitimate interests (to keep records updated and study how customers use our products). |
| To administer and protect our business (Troubleshooting, data analysis, testing, system maintenance, support) | Identity, Contact, Technical | (a) Necessary for our legitimate interests (for running our business, IT services, network security, fraud prevention). (b) Necessary to comply with a legal obligation. |
| To use data analytics and pixels (TikTok/Google) to improve our website and ads | Technical, Usage | Necessary for our legitimate interests (to define customer types, keep our website updated and relevant). |
| Marketing Communications (Newsletters) | Identity, Contact, Marketing | Consent. (We will only send you direct marketing communications if you have opted in. You can withdraw consent at any time). |
4. Cookies, Analytics & Advertising Pixels
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
- Essential Cookies: Required for the operation of the WooCommerce checkout (e.g., keeping items in your basket).
- Login Cookies: If you log in, we set a temporary cookie to determine if your browser accepts cookies.
- Comment Cookies: If you leave a comment/review, you may opt-in to saving your name and email in cookies for one year.
Analytics (Google Analytics)
We use Google Analytics to measure traffic on our website. This helps us understand how visitors interact with hampershire.co.uk. We have configured Google Analytics to anonymise your IP address.
Advertising (TikTok Pixel)
We use the TikTok Pixel on our website. This is a tracking tool that helps us measure the effectiveness of our advertising on TikTok.
- It allows us to understand the actions people take on our website after seeing our ads on TikTok.
- The data collected is anonymous to us (we do not see the personal data of individual users), but TikTok may save and process this data. TikTok may connect this data with your TikTok account and use it for its own advertising purposes, in accordance with TikTok’s Privacy Policy.
5. Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below for the purposes set out in Section 3.
Payment Providers & Buy Now Pay Later (BNPL)
We share data with payment providers to process your purchase.
- Card Payments & Wallets: We use payment gateways to process Debit/Credit cards, Google Pay, and Apple Pay.
- Klarna & Clearpay: In order to offer you Klarna’s and Clearpay’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna and Clearpay, in order for them to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice and Clearpay’s own privacy notice.
Delivery Partners
- Royal Mail: We share your (or your recipient’s) name, delivery address, and contact details with Royal Mail for the sole purpose of delivering your hamper and providing tracking updates.
Marketing & Platform
- WooCommerce: Our store is built on the WooCommerce platform. Data is stored on our secure hosting servers running WooCommerce.
- Marketing Tools: We use WooCommerce-integrated email marketing tools to send newsletters (only if you have opted-in).
Other Third Parties
- Professional Advisers: Including lawyers, bankers, auditors, and insurers.
- HM Revenue & Customs (HMRC): For tax reporting purposes.
6. International Transfers
We are based in the United Kingdom. However, some of our external third parties (such as TikTok, Google Analytics, or global payment providers) may process data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
- Where we use certain service providers, we use specific contracts approved for use in the UK (Standard Contractual Clauses or the UK International Data Transfer Agreement) which give personal data the same protection it has in the UK.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
Our website uses SSL encryption (https) to ensure that data passed between your browser and our server—specifically during the checkout process—is secure.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Tax & Legal: By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes (HMRC).
- Accounts: User profile information is kept until you delete your account or request us to do so.
9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
- Request access to your personal data.
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data (“Right to be forgotten”). Note: We may not always be able to comply with your request of erasure for specific legal reasons (e.g., tax laws).
- Object to processing of your personal data where we are relying on a legitimate interest.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us at hello@hampershire.co.uk.
10. Third-Party Links
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites (including TikTok, Klarna, Clearpay) and are not responsible for their privacy statements.
11. Complaints (The ICO)
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance at hello@hampershire.co.uk.